A Design Thinking Approach to identify Issues in Teaching using Video Conferencing Platforms

The experience gained by educators from utilizing video conferencing platforms during the COVID-19 pandemic has extended its usage in 21st-century education. This study aims to explore the issues faced by educators when using video conferencing for teaching. The first two stages of the design thinking approach-the empathic stage and the define stage-were employed in the study. The respondents for this study were teachers and university lecturers with experience in video conferencing. Data were gathered through interviews and focus group discussions. The study identified 42 issues, categorised into 13 themes related to the use of video conferencing in teaching.