Technology Introduction in the Health Sector Through Learning and Innovation-Oriented Work Processes

Due to rising expectations and, at the same time, increasingly scarce resources, the health care system is also forced to constantly work on its efficiency. One possible solution is the introduction of innovative welfare technologies, but this requires the adaptation of work processes. The aim of this paper is to analyze the role of knowledge management (KM) mechanisms for learning and innovation in work processes of health organizations that increasingly use welfare technologies. The study extends existing knowledge on relevant KM mechanisms for learning and innovation in the work processes of healthcare organizations using welfare technologies. Five different KM mechanisms are suggested and discussed.