Strategic Flexibility and Its Role in Enhancing Institutional Excellence in the Police Case Study: The Eastern Region Police Department of the General Command of Sharjah Police

This study aimed to know the role of strategic flexibility on the institutional excellence in the Eastern Region Police Department affiliated with the Sharjah Police Command, It was chosen because two of the service delivery centers obtained five stars within the government excellence system for the year 2023 in the country. The study used the descriptive analytical approach, a questionnaire was constructed as a tool for collecting information that is appropriate to the objectives of the study and its specific variables. A number of 82 questionnaires were distributed to the officers of the Eastern Province Police Department, who are the entire study population, as the number matched the study sample. They were all retrieved and 3 of them were excluded, and the data contained in the data was analyzed. Questionnaires were used (SPSS) to process the data. The study concluded with results, the most important of which are: that there is great interest in the dimensions of strategic flexibility among officers of the Eastern Province Police Department. The study also confirmed that there is a relationship with a statistically significant effect of strategic flexibility on institutional excellence in the Regional Police Department. Eastern, especially the flexibility of human resources, the study showed that the Sharjah Police Department's Eastern Region has flexibility in providing full services to citizens in all circumstances. The speed of adaptation and response to new circumstances indicates the flexibility of the organizational structure and high human resources, which qualifies it to achieve institutional excellence. The study recommended working to enhance strategic flexibility in terms of collecting data and exploiting artificial intelligence to achieve integration in the security sector, and to further modernize electronic programs. Increasing interest in adopting incentive.