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This paper conducts a comprehensive review following the PRISMA methodology to explore the evolution and necessity of quality management in the era of Society 5.0, covering publications from 2017 to 2022. Through a meticulous process involving planning, conducting and reporting the review, along with a theory-driven selection and analysis of content, it aims to construct a theoretical model for quality management in Society 5.0. This model underscores the integration of quality management with Society 5.0’s principles, focusing on human-centric technological advancement and addressing social challenges to enhance life quality. The findings reveal a framework that could drive the transition to Society 5.0 by leveraging key inputs for tangible outcomes. The paper’s originality lies in its in-depth analysis and the proposed model’s potential to guide industries and governments towards sustainable development in the context of Society 5.0, marking a valuable contribution to future research in this field.
Maljugić et al. (Wed,) studied this question.