Optimizing Service Delivery in E-Government from a Quality Management Perspective in Developing Countries: The Case Study of Jordan

The optimization of the Service Delivery in E-Government using Quality Management must be taken into account by most of the researchers in the world because it is the main and hot topic in the present era. The aim of the study is to demonstrate the level of e-government services from a quality management perspective. The study was based on two approaches: descriptive and analytical. The research community consisted of human cadres working in medical hospitals in the city of Amman. The size of the study sample was (394), and a questionnaire tool was designed to collect data. They have shown that the e-government services level was high based on the study members' opinions, and it also indicated that there was statistically significant positive relationship between quality management practices and improving service delivery in the e-government sector in Jordan.