O-100 Hybrid Working in Belgium: Challenges and Opportunities – A Mixed Method Study

Introduction Covid-19 accelerated the shift to hybrid working, bringing opportunities and challenges. Current research mainly focused on exploring employees’ and employers’ experiences. This study aimed to combine both in order to develop best practice examples. Methods Quantitative research using a self-constructed online questionnaire on employees’ experience of hybrid working, including both closed-ended questions, based on findings from previous studies, and open-ended questions, to explore challenges and opportunities not previously highlighted in the literature. Qualitative research using semi-structured interviews with employers and HR managers from different industries to assess best practices. Topics for semi-structured interviews were based on literature and experiences of prevention advisors psychosocial aspects. Participation was voluntary and informed consent was obtained. Results Major results on the experience from 67 employees of 44 organizations (both private and public sectors) include: more flexibility, better work-life balance, decrease in stress and fatigue, increase in concentration and productivity. Main success factors according to employers and HR managers (n=12) are: a policy in line with the organizational culture, involving all employees, transparent communication, providing the necessary resources, agreements at the team level, agreements around efficient meetings, supporting managers and employees, and investing in connectedness. Best practice examples were developed. Discussion This study combined both employees’ and employers’ experiences and perspectives, leading to best practice practical examples. Future research could be conducted on a larger scale to explore more in-depth specific needs and challenges. Conclusion Hybrid working implies continuous monitoring of employee experience and its effectiveness. Policies should be adjusted consequently to the changing work and societal environment.