Violencia institucional en comisarías de familia de Boyacá, Colombia

This study aimed to analyze cases of institutional violence and rights violations at Family Police Stations in the handling of gender violence cases in the provinces of Márquez and Centro, in the department of Boyacá, Colombia. The research methodology was qualitative, supported by a narrative design of topics; the information collection technique was the semi-structured interview, the analysis method was axial coding, and the information sources were selected through non-probabilistic convenience sampling. A total of 40 women in the early and middle stages of their adult life cycle participated. The results allowed for the identification that the most common violations are centered around the revictimization of the traumatic experience when coming into contact with the office professionals to report and in the articulation with entities for expert examinations, coerciveness and questioning in the description of the punishable facts, lack of taking provisional protection measures not adjusted to the case allowing the recurrence of risk events by the aggressor, negligence in the follow-up of the adopted measures, and bureaucracy in the administrative procedures that facilitate immediate action against non-compliance with protection measures and assessment to establish the risk profile. It is concluded that this is generated due to factors such as improper diligence in the attention phases and the lack of complementary training for the attention in cases of gender violence.