Factors Affecting Satisfaction with Antenatal Care Services among Pregnant Women Attending Mafiga Health Center in Morogoro Municipality-Tanzania: Evidence from a Cross-sectional Study

Background: Antenatal care ensures optimal health outcomes for the mother and the child. However, using ANC depends on pregnant women’s satisfaction with the services provided. Therefore, the pregnant women’s concerns, desires, and, views of health care services need to be explored. Methods: We conducted a descriptive cross-sectional study of 262 pregnant women attending the ANC clinic at the Mafiga Health Centre in Morogoro Municipality 2018. A semi-structured questionnaire consisting of open and closed-ended questions was used to collect data. The association between the independent and the dependent variables was determined by using multivariate logistic regression. Pregnant women with experience of ANC clinic attendance three times and more at any ANC clinic in Morogoro Municipal were included in the study. Sick pregnant women and women with less than three ANC visits were excluded from the study. Results: Most participants were satisfied with the care they received. The age group 20-34 years was four times [odds ratio (OR) 3.83(95% confidence intervals (CI): 1.35-10.87) more likely to be satisfied with antenatal service provided compared to younger women in the age group 17 to 19 years. Mothers who attended primary [OR = 5.62 (95% CI: 1.74-18.14)] or secondary education [OR = 7.92(95% CI: 2.25-27.91)] had higher odds of satisfaction with antenatal care service as compared to mothers who had no formal education. Conclusions: Most participants were satisfied with ANC services and those not in formal education were more satisfied than educated ones.