The quantitative study assessed the level of acceptance among selected National University Baliwag students in using Paynamics, a digital payment platform, for tuition fee payments through a questionnaire-based method. Despite the widespread availability and convenience of online payment options, a notable phenomenon emerged among the participants: a tendency to opt for traditional modes of payment, specifically cash transactions, necessitating them to queue up in lines for physical payment processing. The questionnaire centered on important factors such as perceived usefulness, ease of use of Paynamics, and the level of acceptance of the digital payment system. The study aimed to identify students' acceptance of Paynamics through thematic analysis of a survey questionnaire. The findings revealed a positive perception of Paynamics' usefulness and ease of use, indicating its potential to streamline the payment process. There is a significant difference in the perceived usefulness and level of acceptance when grouped according to years of stay. To enhance student engagement and adoption, the institution may prioritize awareness campaigns, incorporate multimedia presentations, and incentivize Paynamics usage. This study would help in the current discussion on digital payment adoption in higher educational institutions, guiding efforts to improve user acceptance and facilitate the incorporation of Paynamics into the tuition payment system at National University Baliwag.
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Groyon et al. (2024) studied this question.
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