Towards Integrating Human-in-the-loop Control in Proactive Intelligent Personalised Agents

This research explores the integration of Human-in-the-loop (HITL) control within Proactive Intelligent Personalised Agents (PIPAs) that possess the capability to proactively anticipate users' needs and perform tasks on their behalf. The proactive assistance offered by PIPAs is tailored to individual users' preferences and behaviours. However, it is crucial to personalise the level of proactivity exhibited by PIPAs to align with users' preferences regarding the potential delegation of autonomy. This necessitates HITL control to regulate PIPAs' autonomy levels, ensuring appropriate user involvement in decision-making. Through a simulation-based approach, this research explores the integration of HITL control in PIPAs. It investigates the conditions that trigger HITL control, its mechanisms, and the challenges associated with these triggers.