The Regional Health Polyclinics (RHPs) are a recent initiative, and there are still no evaluative research on them. This study aims to assess the satisfaction of RHP users in Bahia. A quantitative and qualitative survey was conducted, employing three strategies: questionnaires, semi-structured interviews with users and managers, and observation by researchers. The data were analyzed using descriptive analysis and content analysis. The majority of respondents (89.7%) were very satisfied with the services. The performance of professionals generated high satisfaction (98.3%). In interviews, the dimension of access was identified as the primary core of meaning, with mentions of difficulties in access, associated with the high demand from municipal users for specialists. The results can help managers improve the quality of services offered.
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Miranda et al. (2024) studied this question.
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