Potential applications of the 8D methodology for quality improvement in IT companies

The paper investigates the application of the 8D methodology for problem-solving in organi-zations, with a particular focus on IT companies and service quality improvement. The aim of the paper is to provide a deeper insight into the methodology itself and assess its applicability in the IT industry. Although primarily developed for the automotive industry, it can be assumed that, due to its widespread use, it can also find its place in other industries. By using theory as a foundation and simulating the implementation of the 8D methodology, the authors explain its suitability for addressing a large number of customer complaints in a service-oriented IT company. Special emphasis is placed on the significance of customer complaints, as indicated by ISO 10000 sta-ndards, as well as the analysis of their impact on the problem-solving process.