The concept of a “business process,” its analysis and optimization, or in other words, reengineering, has recently entered the Russian business dictionary. Until now, many domestic companies have a skeptical attitude towards this process, which is rather attributed to the sphere of interests of large businesses. In fact, absolutely every company has its own set of such processes. Essentially, these are the daily actions of employees aimed at achieving the fi nal result to satisfy the client’s request and the objectives of the business owners.
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A.V. Sharonova (2024) studied this question.
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