A Case for AI to Increase Benefits and Solve Challenges of E-Learning Based on the Experiences of Pedagogical Experts

Driven by internet adoption around the globe and accelerated through the implications on teaching during the COVID-19 pandemic, e-Learning is booming. This trend continues to grow as such digital programs enable participants to learn new content or acquire additional skills without committing to a specific place or time. Meanwhile, Artificial Intelligence (AI) has become widespread, and e-Learning programs can significantly benefit from this innovative technology. This paper provides a comprehensive overview of AI, its benefits, and how it can be used within digital learning to create innovative and customized educational experiences. Further insights from semi-structured expert interviews are portrayed. Those pedagogical and AI professionals share their perspectives on the potential benefits and risks of e-Learning environments and further elaborate on potential AI usage. The final part of the research covers an AI use case to create customized learning plans for an exemplary e-Learning program. This EU-funded project is called the “Young Refugees AI Student Empowerment Program” (RAISE). It addresses the most significant challenges of the e-Learning program e-VELP, which was set up to provide an innovative platform for young migrants and refugees who want to share their knowledge and cultural diversity through workshops free of charge and entirely voluntarily in Europe.