Fostering Employee Resilience to Counter Counterproductive Work Behaviors: The Roles of Challenge Appraisal and Human Resource Support

This study investigated the mechanisms linking hotel job characteristics, individual challenge appraisal, employee resilience, and counterproductive work behaviors using a moderated mediation model.Survey data was gathered from 311 hotel employees in Indonesia.The results revealed that shift work positively influenced challenge appraisal, which subsequently impacted resilience.Further, human resource primacy moderated the relationship between individual challenge appraisal and employee resilience, such that the impact was stronger when human resource primacy was higher.Finally, resilience was associated with lower counterproductive behavior.The findings suggest that fostering employee resilience by supporting employee wellbeing can reduce negative behaviors resulting from the challenges of hotel jobs.All these research findings assist hotel management in understanding difficult job characteristics and developing employee resilience through pro-well-being policy interventions to reduce counterproductive work behavior.