Automating Cloud Multi-Staging Management with ITIL Continuous Improvement Practices

This paper presents an ITIL-based approach to automate Information Technology Service Management (ITSM) process for multi-staging environments hosted in cloud service provider.The improvement is based on ITIL (Information Technology Infrastructure Library) Continual Service Improvement (CSI) model.The Continual Service Improvement model provided a structured framework for evaluating and enhancing existing ITSM for a company's staging platforms.By implementing new workflows and API Integrations between ITSM platform and Cloud Services, manual and repetitive processes were automated.The results show a reduction of resolution time by over 90% with a high accuracy.This study demonstrates the potential of using ITIL CSI to optimize ITSM for cloud environments.Further work is needed to incorporate additional cloud providers into the automated workflows.Emerging technologies such as Artificial Intelligence can be implemented to advance ITSM data preparation and automation capabilities.