Security Self-Screening: A Passenger-Focused Approach

Airport security screening processes in the USA can be intimidating and opaque for passengers. As a result, passengers tend to wait for direct instruction and take a passive role. This can impact the efficiency of the system and slow throughput, contributing to the very congestion and delays that cause passengers' frustration in the first place. However, we may be able to avoid this stress on the security screening processes and improve passenger well-being overall with the introduction of an autonomous self-screening checkpoint design. As an interdisciplinary team, we are developing a self-screening experience that is integrated across digital, physical, and human interfaces creating seamless and passenger-focused interaction. For the purposes of this paper, we provide an example of how our passenger-focused strategy is embodied in our passenger-facing graphical user interface and invite discussion about how this can improve passenger interactions with media in a way that is context-aware.