Key points are not available for this paper at this time.
Workplace technology investments hold significant potential for corporate real estate (CRE) and facilities management (FM), yet a considerable number of these endeavours have faltered. Drawing on case studies and business analysis, this paper elucidates the underlying factors contributing to such failures, including inadequate planning, deficient employee training, data security vulnerabilities and vendorrelated challenges. By distilling these lessons, we uncover recurring pitfalls and offer actionable strategies, emphasising the imperative of strategic clarity, robust change management, data security diligence and prudent vendor selection. Moreover, this paper provides current business strategy and trends, enabling executives to benchmark their initiatives effectively and navigate the dynamic landscape of workplace technology investments with foresight.
John Wang (Sat,) studied this question.