June 1, 2024Minia Journal of Tourism and Hospitality ResearchOpen Access

The Impact of Using Airline Mobile Applications on Passenger Satisfaction in Egypt Air

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Authors

MMMarwaa Mohammed Abdel MoghnyImpaq International (United States)GKGhada KhayratUniversity of Sadat City HRHussein Abdel RadyFayoum University

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Implication

Questionnaire analysis demonstrates a positive link between mobile application use and passenger satisfaction in airline travelers, suggesting digital tools enhance service delivery.

Key Points

Passenger satisfaction increases significantly with the regular use of airline mobile applications, which travelers identify as flexible and convenient platforms for flight booking.
Among 384 valid questionnaires evaluated through statistical manipulation, respondents confirmed that mobile airline services offer the easiest channel for managing travel procedures.
Highlights indicate carriers should promote each mobile marketing tool online, while offering thorough staff training to support app functionality and attract prospective passengers.

Cite This Study

Moghny et al. (2024) studied this question.

synapsesocial.com/papers/68e671c0b6db6435875fc084 https://doi.org/10.21608/mjthr.2024.289048.1155

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Implication

Questionnaire analysis demonstrates a positive link between mobile application use and passenger satisfaction in airline travelers, suggesting digital tools enhance service delivery.

The Impact of Using Airline Mobile Applications on Passenger Satisfaction in Egypt Air

Discussion

Member takes

Implication

Key Points

Cite This Study

The Impact of Using Airline Mobile Applications on Passenger Satisfaction in Egypt Air

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider