Evaluation of Consumers’ use of Smart Robotic Vacuum Cleaners under Extended Expectation-Confirmation Model

Purpose -The present research study extends the Expectation-Confirmation Model (ECM) by focusing on satisfaction, continuance intention, and recommendation intention among smart robotic vacuum cleaner users.The impacts of battery life concern and perceived privacy factors on satisfaction and continuance intention of the smart robotic vacuum cleaner were investigated by adding the variables of battery life concern, perceived privacy, and recommendation intention in the ECM.Design/methodology/approach -The participants of this study consisted of smart robotic vacuum cleaner users in Turkey.The snowball sampling method, as one of the non-random sampling methods, was used to reach the participants; data was collected using an online survey created with Google Forms, asking the participants to share the survey link with people around them who have smart robotic vacuum cleaners.A total of 218 smart robotic vacuum cleaner users participated in the study between March 1 and May 1, 2023. SažetakSvrha -Istraživanje proširuje Expectation-Confirmation Model (ECM) (hrv.model očekivanje -potvrda) usredotočujući se na zadovoljstvo korisnika pametnog robotskog usisavača, namjeru nastavka korištenja i namjeru preporuke.Istraživano je kako zabrinutost oko trajanja baterije i čimbenika percipirane privatnosti utječe na zadovoljstvo i namjeru da se i dalje koristi ovaj uređaj dodavanjem u ECM model varijabli zabrinutost oko trajanja baterije, percipirana privatnost i namjera preporuke. Metodološki pristup -Sudionici istraživanja