A Study of Patient Satisfaction within the IPD (In-Patient Department) at NIMS Hospital

Patient satisfaction is a crucial aspect of healthcare quality assessment, directly impacting treatment outcomes and hospital reputation. This study investigates the levels and determinants of patient satisfaction within the In-Patient Department (IPD) at NIMS Hospital. Utilizing a mixed-methods approach, quantitative data was collected through structured surveys from a sample of IPD patients, while qualitative insights were gathered through interviews with healthcare providers and hospital administrators. Preliminary analysis indicates a generally positive level of patient satisfaction within the IPD at NIMS Hospital, with key factors including quality of medical care, communication with healthcare staff, cleanliness, and overall facilities. However, certain areas for improvement were identified, such as wait times, accessibility to information, and discharge procedures. This study aims to provide actionable recommendations for enhancing patient satisfaction within the IPD, thereby improving the overall healthcare experience and reinforcing NIMS Hospital's commitment to patient-centred care.