Task Ambiguity: The Effects of Missing Standard Operating Procedures and Inter-Leadership Harmony in Organizations

This research explores the impact of task ambiguity on organizational progress, particularly in the context of mental health organizations experiencing uncertainty in task flow and lacking effective Standard Operating Procedures (SOPs) and leadership coordination. Utilizing a qualitative approach, data was gathered through interviews with organization members and analysis of internal documents from 20 randomly selected organizations. The findings indicate that task ambiguity in the ABC Organization significantly affects member productivity and satisfaction, with uncertainty caused by unclear and ineffective SOPs and inconsistent leadership coordination leading to decreased motivation, increased stress, and reduced work quality among members. To address these issues, it is recommended that the ABC Organization develop and implement comprehensive and clear SOPs and enhance coordination and communication among leaders. This would help reduce task ambiguity, improve work efficiency, and create a more stable and supportive work environment.