Development of the AI School Complaint Processing System Prototype Using Education Administrative Information System(NEIS) in Schools

Many teachers are experiencing difficulties in the process of handling parental complaints in schools. In particular, the stress of teachers is increasing as they often have to resolve emotional complaints on their own. The purpose of this study is to develop a prototype of an AI written complaint handling system using the Educational Administration Information System (NEIS) for handling complaints in elementary and middle schools. For the purpose of the study, design and development research methods were used to develop initial design principles based on analysis of prior literature and needs analysis targeting in-service teachers (n=21,310), and final design principles were developed through two rounds of expert validation. After that, based on the final design principles, the initial prototype was developed, and usability evaluations were conducted for teachers (n=16,713) and parents (n=95). The functions applied to the final prototype include ‘civil complaint AI function’ based on AI technology, ‘function of securing various access routes’, ‘step-by-step transfer function at the institutional level’, ‘function of protecting teachers rights’, ‘function of deep counseling’, ‘function of record storage’, ‘function of translation’, and ‘digital one-pass login function’. Based on the study findings, the study discussed the need to prevent malicious complaints or parental complaints. In the results of this study, the necessity of applying educational engineering ideas to develop a attendance system using NEIS or reduce school work was discussed.