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The COVID-19 pandemic has had a profound impact on the event industry, forcing organizers to rapidly adapt to new realities and restrictions. This research paper examines how the crisis has accelerated the adoption of virtual and hybrid event formats as a means of delivering engaging experiences while prioritizing health and safety. The paper begins by analyzing the significant challenges faced by the industry, including event cancellations, postponements, and plummeting revenues. It then explores the rise of virtual events as a solution, discussing the key advantages and disadvantages of this format. Aspects covered include the ability to reach global audiences, reduced costs, and the difficulties in replicating in-person networking and engagement. The research also investigates the emergence of hybrid events, which blend virtual and in-person elements. The benefits of this approach are examined, such as expanding audience reach while still offering face-to-face interactions. Challenges around hybrid event production and technology are also considered. The paper concludes by assessing the long-term implications of the pandemic on the event industry. It argues that virtual and hybrid formats will remain an integral part of the event landscape even after the crisis subsides, as organizers and attendees have become more comfortable with these models. Recommendations are provided for event professionals to adapt their strategies and skillsets to thrive in this new era. The research draws upon industry reports, academic literature, and interviews with event professionals to provide a comprehensive overview of this rapidly evolving field. The findings offer valuable insights for event organizers, venues, and technology providers seeking to navigate the post-pandemic event ecosystem.
Krishna et al. (Wed,) studied this question.