The present study aims to examine the use of quantitative indicators as a tool for evaluating performance and productivity at the Court of Justice of Mato Grosso do Sul (TJMS), focusing on the Electronic Processing Center for Special Criminal Courts. In this descriptive and qualitative case study, the complexity of measuring productivity based only on numerical data without considering the complexity of the processes is highlighted. The article also explores the tools and systems used by TJMS to monitor server performance and productivity. Its contribution also lies in the analysis of performance indicators used by the judiciary, encouraging a critical analysis aimed at improving the way performance is assessed with the inclusion of the complexity of the procedural act as a metric.
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Ramos et al. (2024) studied this question.
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