The modern world has demanded increasing efforts from organizations in order to adapt to the new dictates of the most varied facets of development. The great impact of technological evolution and rapid changes in the macroeconomic scenario have become the biggest external challenges, affecting the competitiveness of companies that tend to prioritize the use of knowledge from their human capital in search of solutions, maximizing the offer of products and services. better quality.
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Carvalho et al. (2024) studied this question.
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