The widespread adoption of smart devices for financial transactions in today's society is largely credited to the emergence of the internet.Users widely appreciate the efficiency and user-friendly features of ewallet services.This study seeks to deepen our understanding of the user experience (UX) when using the TnG e-wallet service on mobile devices, focusing on key dimensions such as attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty.Employing the User Experience Questionnaire and a quantitative research design through survey-based data collection, 440 respondents participated in the study.Results demonstrated that the TnG e-Wallet excelled in attractiveness, surpassing benchmarks for mobile phone users, and received above-average scores for both novelty and reliability.The researchers recommend that these findings to guide mobile e-wallet developers in creating resilient, user-friendly, secure, and cost-effective services that cater to the evolving needs and expectations of today's mobile phone users, particularly in the dynamic landscape of the Klang Valley.
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Sah et al. (2024) studied this question.
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