Transformative Experiences: Exploring the Role of Experience Facilitators

This paper presents a theoretical framework, which identifies the roles and competencies a transformative experience facilitator (TEF) requires to guide and contribute to human transformation. A qualitative research design rooted in the tour guide's Experience Broker framework and phases of memorable tourist experiences was used to conduct 31 in-depth interviews with TEF experts, followed by a thematic template analysis. The analysis revealed a novel theoretical framework of TEFs including their shaping role with seven accesses, further nuanced with nine categories of competencies. This study contributes a transformative experience guiding model for a variety of practitioners, opens a new avenue of research into the providers' perspective in the field of human transformation, and contributes to a better understanding of the distinct TEF's role.