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The healthcare sector is currently a major focal point globally, given the rising prevalence of health issues. Managing rural healthcare poses a significant challenge in India, where treating the diseases with early detection can have a crucial impact. In rural areas, obtaining physical consultations is both expensive and time-consuming. Symptom checker chatbot adoption holds the key to the solution. Artificial intelligence(AI) and chatbot technology have come to light as viable ways to enhance healthcare services. AI chatbots can simulate human-like interactions and help with patient triage and medical advice. The concept involves developing an AI-powered medical chatbot capable of diagnosing illnesses and offering fundamental information about the ailment prior to seeking advice from a physician. This initiative aims to lower healthcare expenses and enhance access to medical information through the utilization of medical chatbots. These chatbots are software programs employing natural language for user interactions. They store data in a database to recognize sentence keywords, enabling them to make informed query decisions and provide answers to questions. This shows a medical chatbot with basic symptom analysis and conversational approach may diagnose patients with some degree of accuracy; this implies that a successful bot might be feasible. Instead of trying to replace the essential human components of healthcare, the ultimate goal should be to leverage technology, such as AI chatbots, to improve patient outcomes and care.
Abisha et al. (Wed,) studied this question.