The Influence of Integrated TQM-CSR Practices on Organizational Performance in Higher Education Institutions: The Mediating Role of Employee Performance

This study investigates the relationship between integrated total quality management-corporate social responsibility (TQM-CSR) practices, employee performance, and organizational performance in private higher education institutions in the United Arab Emirates.A survey was conducted with 359 managers and heads to assess the impact of specific TQM-CSR practices on organizational performance measures.The results of the PLS-SEM analysis revealed four TQM-CSR practices that influence organizational performance directly -stakeholder focus, governance, human resources, and environmental protection.Furthermore, employee performance partially or fully mediated the relationships between leadership, stakeholder focus, social concerns, environment protection, and organizational performance.The findings provide valuable insights into how private universities can enhance performance outcomes through targeted TQMCSR practices and improving employee performance.This research makes significant theoretical contributions through its integration of TQM and CSR and examination of mediating mechanisms.