The Role of Transactive Memory System on Knowledge Creation in IT Projects to Accelerate Digital Innovation

In 21st century globalization features a high degree of competition, which compels Information Technology (IT) project managers to evolve in order to maintain their position in workplace.Transactive Memory System (TMS) is an antecedent of Knowledge Creation (KC) that has been proposed in previous articles of Tung et al. (2022) as having relationship to the process of knowledge creation to accelerate digital innovation (DI).This paper discusses an empirical investigation into relationship between TMS, KC and DI.Structural equation modelling was applied to a data set consisting of 403 IT project managers who were employed by MSC IT companies.We found that TMS has a positive impact on KC, resulting KC to foster DI.This article lends support to the research framework proposed by past literature, which indicates that it is necessary to generate new knowledge in order to be able to develop DI in IT initiatives and connect KC and DI through the lens of Theory of Organisational KC theory.The practical implication is when project managers are required to work in an environment characterised by volatility, uncertainty, complexity, and ambiguity, TMS can promote KC to achieve competitive advantages, which in turn help facilitate the DI.This study provides empirical evidence on how KC has a direct impact on DI and add to the current body of knowledge.