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This is a Quantitative Study study.

Analysis of the Operation of a Taxi Information and Reference System

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Analysis reveals improvements in workload distribution and service costs by integrating AI bots in a taxi information system.

Automating processes in the taxi call center significantly reduces service costs and improves customer service.
The optimized mathematical model enhances workload distribution across operators and call forecasting.
Various implementations of call center operations highlight improvements in staffing and efficiency.
The study suggests that integrating AI can lead to better resource management in taxi service operations.

Moiseev et al. (2025) studied this question.

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