Towards the Implementation of Robotic Process Automation in the Public Sector of European Countries: Benefits, Challenges, and Best Practices

Robotic Process Automation (RPA) is a rising technology with immense potential in bringing significant benefits to the public sector, worldwide. Although RPA implementations in the public sector are still in early stages, several European countries have already made significant progress in this domain. The manuscript aims to explore the benefits and challenges associated with RPA implementations, such as improving efficiency and reducing costs while ensuring that job loss avoidance. Further, the manuscript outlines future paths regarding the implementation of RPA in the public sector, with an emphasise on the European countries.