Patients’ Satisfaction Regarding Dispensary Services at Secondary Level Hospitals

Background: Dispensary services are a crucial part of the health care delivery system. Patients’ satisfaction is an important indicator to measure the quality of dispensary services of a health care organization. Objective: Aim of this study was to assess the level of patients’ satisfaction regarding dispensary services at secondary level hospitals. Methodology: A descriptive type of cross-sectional study was conducted among purposively selected 349 respondents at Munshigonj General Hospital and Narsingdi 100 Bedded Zilla Hospital. Data were collected by face to face interview through semi- structured questionnaireand observational checklist from January to December 2022. Results: Atotal of 349 respondents were included in this study. Majority of the respondents (69.6%) were highly satisfied for the services with the labeling on the medicine packets. Most of the respondents (85.1%) were dissatisfied regarding the instructions for adverse reaction of drugs, advice about proper storage of medicine (85.1%), waiting space (67.9%). Conclusion: Ensure availability of drugs, distributing medicine as per local demand, increasing the number of posts of pharmacists and number of counters will improve the quality of dispensary service.