Analysis of School Complaints through Systems Thinking: Focusing on Hannah Arendt’s ‘Banality of Evil’

The purpose of this paper is to analyze school complaints through systems thinking. In particular, as a result of examining the four subjects of parents, administrators, teachers, and government, focusing on Hannah A rendt's 'banality of evil', it was possible to analyze the process by which evil (the teacher's extreme choice) arises from the ordinary intentions of each subject. Specifically, parents were found to have 'failure to consider the method and attitude of expressing demands' (thoughtlessness) in 'the process of exercising their children's right to education' (non-evil intentions). It was discovered that administrators 'avoid fundamental solutions' (thoughtlessness) due to lack of interest in recurring problems 'in the process of exercising school management and management rights' (non-evil intentions). In the process of exercising students' right to education (non-evil intentions), teachers were found to be 'avoiding fundamental solutions' (thoughtlessness) due to their lack of interest in recurring problems due to the teaching culture of disinterest and indifference. Lastly, the government was able to discover 'indifference to school complaints' (thoughtlessness) in the 'process of guaranteeing schools' autonomy' (non-evil intentions). Based on these results, research implications and future research directions for improving school complaints were presented.