Nexus between Human Capital Resiliency and Supply Chain Resiliency: A Phenomenological Study

All nations, communities, organisations, and people are affected by a complex and dynamic business environment. Threats from this unpredictable environment might emerge from within or outside an organisation and vary in frequency and degree. Creating a resilient system overall can fix that. This research seeks to understand how human capital and the supply chain share crisis resilience. A descriptive qualitative study using the phenomenological technique explores managers' views on supply chain and human capital resilience. Results reveal that supply chain resiliency—the essence of resilience—is substantially correlated with human capital. Supply chain resilience requires human capital resilience. Strong personnel can handle crises, adapt, collaborate, contribute, innovate, and build a strong supply chain. This study identifies supply chain-human capital resiliency nexus factors to help firms improve supply chain performance. Outperforming competitors in volatile markets enhances corporate performance. Data from internal and external sources can improve a company's supply chain and human capital resilience.