Assessment of the Efficiency in Functioning of Business Processes at Transport and Logistics Enterprises

In order to identify the most problematic areas where delays, errors or ineffectiveness of transport and logistics activities occur and to develop measures to improve processes and improve their interaction, it is necessary to evaluate the effectiveness of business processes. The efficiency of business processes of transport and logistics enterprises depends on a comprehensive approach, risk management and constant evaluation of results. Knowing the efficiency of business processes, you can better plan working hours, allocate resources and the budget; optimization measures will help reduce costs, increase productivity and improve the quality of transport and logistics services.Nowadays, many modern methods of evaluating the effectiveness of business processes at enterprises have been developed and used, which differ in approaches to the identification and classification of business processes as a basis for evaluation, a list of criteria, and an emphasis on various aspects and stages.The article proposes a methodical approach to the assessment of business processes at a transport and logistics enterprise, which is based on determining the sequence of business processes in order to satisfy the needs of consumers. Formation of a system of indicators characterizing the resources (input) of the business process and the process and its result (output) are also important, as well as establishing the importance and effectiveness of each business process. The main difference of the approach is the ability to assess both the internal structure of business processes (by analyzing the functioning of each of its elements) and the contribution to the company's final result.The directions of further scientific research are the development of a set of measures and a system for ensuring the effectiveness and efficiency of the functioning of business processes of transport and logistics enterprises: establishing standards and procedures that will allow optimizing business processes and constantly improving them; the use of modern technologies and tools, such as process automation, logistics chain management systems, monitoring and control, which in general will allow the enterprise to achieve higher results, increase competitiveness and satisfy customer needs.