Process-Based Resilience: A Consolidated Model for Sustainable Performance of Small and Medium Enterprises

The paper aimed to bring to light issues on resilience, specifically its link to process orientation.Resilience or absence of, has threatened the sustainability of organizations at diverse magnitude.Being a prerequisite for sustainability, the understanding of resilience is paramount.Understanding this concept will not only be of theoretical benefits but also sensitize the sector about the potentials of process-based resilience strategy and about investing in its implementation as a business strategy to improve sustainable performance.Hence, this study provided a comprehensive picture of the reality of sustainability in the small and medium enterprise sector.Though, the functioning of resilience is interlinked with many factors, areas covered include knowledge management, coordination, and alignment.This paper concluded that the potentials of process-based resilience strategy should not be overlooked and investment in its implementation as a business strategy will improve sustainable performance.It recommended the need to look beyond generalized performance issues external to the businesses, to intricacies that may be peculiar to each business establishment.