Business Process Maturity Models (BPMM) offer organizations an approach to improving business processes. However, criticism of the usefulness of BPMMs in improving operational efficiency exists in the literature. Hence, a systematic literature review was conducted, thematically analyzing forty-seven studies about BPMMs. The paper provides an in-depth understanding of the limitations and the extent to which these problem areas have been addressed, aiming to provide a foundation for future research in improving the usefulness of BPMMs.
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Smajli et al. (2024) studied this question.
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