Metrics to Assess the Quality Performance of Capital Projects

Assessing the quality management (QM) performance of capital projects is challenging as construction projects are complex, unique, and fragmented. This paper aims to develop a comprehensive list of quality-related metrics used to assess QM performance on capital projects. To achieve this objective, a thorough literature review of existing quality metrics for the engineering/design, construction, and operations and maintenance (O&M) phases was conducted. Information from the literature review was synthesized to provide a list of metrics with a drive for QM standardized metrics that could be used industry-wide. This paper's primary contribution is identifying and developing a quality metrics list that can be utilized to develop a standardized quality metric to evaluate the effectiveness of QM programs on capital projects.