Institutional Framework and Governance of the Water Sector and the Implication on Service Delivery

Water governance discourses usually state that “water crisis is a crisis of governance”. Improving governance is thus critical in ensuring water security. This study examines water sector governance and institutional framework's impact on service delivery. It employs a qualitative approach with Klang Valley, Selangor as the case study. Policy actors from federal and state governments are interviewed for primary data. Secondary data includes documents and archival records. The findings show that water service delivery was hampered by unclear jurisdiction, conflicting priorities, financial constraints, and the absence of political will. These findings imply that overcoming these challenges can be the basis for improving water service delivery system.