Creating a Framework for a User-Friendly Cobot Failure Management in Human-Robot Collaboration

Solving failures is part of our private and work lives. With the ongoing changes in the industrial production setting, we have to deal with new failure originators: collaborative robots (cobots). Failure communication and subsequent recovery are essential to improve performance and restore trust after cobot failures. Therefore, we propose a framework for cobot failure management (FCFM) to support failure communication and solving in the production context. In a study with workers (N = 35), we investigate the impact of the helpfulness of the FCFM for workers. The first preliminary results demonstrate that the FCFM helps facilitate failure communication and rectification.