What we Learn on the Streets: Situated Human-robot Interactions from an Industry Perspective

As commercial robots are increasingly present in everyday spaces, more efforts in the HRI community are directed towards investigating the complexity of interactions in naturalistic settings. Simultaneously, conversations about the potentials and challenges of collaborations between academic HRI and industry are taking place. This paper contributes to these topics by presenting two --`People not Users', and 'What we Learn on the Streets' -- out of the five themes qualitatively developed from the interviews conducted with a company developing and deploying commercial delivery robots in public spaces.