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March 5, 2024Public Administration ReviewOpen Access

Frontline employees' responses to citizens' communication of administrative burdens

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Authors

AHAske HallingNPNiels Bjørn Grund Petersen

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Cite This Study

Halling et al. (2024) studied this question.

synapsesocial.com/papers/68e758bcb6db6435876d07cchttps://doi.org/10.1111/puar.13800
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Frontline Employees’ Responses to Citizens’ Communication of Administrative Burdens2024
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  4. 4Face‐to‐Face With Administrative Burdens: Design Simplification, Emotional Costs, and Procedural Outcomes in Digital Welfare Applications2026
  5. 5Frictions on Both sides of the Counter? A Study of Red Tape Among Street-Level Bureaucrats and Administrative Burden Among Their Clients2024 · 5 citations