Factors Influencing Successful Implementation of Ict Systems for Enhancement of Regulatory Performance of the National Construction Authority

Adopting technology to streamline internal and external services has been identified as a key driver in transforming government operations. As a result, most governments have invested heavily in ICT to better serve their constituents. With the advent of e-government, governments can now easily provide services and opportunities to citizens, businesses, and other governments. However, in Kenya, most public institutions continue with manual operation despite the Government investing heavily in ICT to ensure efficient service delivery. Thus, this survey aimed to investigate the factors influencing the successful implementation of the ICT system to enhance the regulatory performance of the National Construction Authority. The study focused on the effect of ICT facilities, ICT funding, and ICT user training on service delivery. The anchoring theory in this study was the Rodgers Theory of diffusion. Data collection was through the primary method of administering questionnaires to 208 National Construction Authority staff. One hundred fifty-four questionnaires were returned with a 74% response rate. Data analysis was conducted using both descriptive and inferential statistics. Based on the findings, User Training, ICT facilities, and ICT funding were significant predictors of quality-of-service delivery. Based on the coefficient values, user training was found to have the most impact on the quality-of-service delivery. Keywords: Regulatory Performance, Information Communication Technology, e-government CITATION: Chami, S., Lagat, D., & Kimathi, B. (2024). Factors influencing successful implementation of ICT systems for enhancement of regulatory performance of the National Construction Authority. The Strategic Journal of Business & Change Management, 11 (1), 435 – 444. http://dx.doi.org/10.61426/sjbcm.v11i1.2595