Ensuring universal access to quality healthcare is recognized as a fundamental human right for all citizens. To fulfill this commitment, the Indonesian government has established Community Health Centers (Puskesmas) across various districts, including Puskesmas XYZ in the North Denpasar sub-district, Indonesia. The imperative to minimize physical contact between staff, particularly intensified by the COVID-19 pandemic, has driven a surge in demand for contactless medical equipment products. Regrettably, the Pharmacy Installation at XYZ Community Health Center still operates on manual, paper-based processes, lacking an integrated system for managing goods requests, room logistics, and inventory records. This inefficiency not only complicates data and item management but also compromises the quality of patient services. This research focuses on innovating the Enterprise Resource Planning (ERP) system tailored for the Pharmacy Installation at XYZ Community Health Center, utilizing OpenERP software and the QuickStart method. The resulting ERP system design seamlessly integrates service floor operations, event management, and purchasing modules. This marks a transformative shift towards digital and automated data and demand management for pharmaceutical facilities that had previously operated in relative isolation. The strategic integration of ERP not only streamlines processes but also enhances the overall efficiency, responsiveness, and adaptability of pharmaceutical operations, bringing them in line with contemporary healthcare demands.
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Saputra et al. (2024) studied this question.
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