Quality Management Techniques and Performance of Oil Servicing Companies In Rivers State, Nigeria

To succeed in the volatile environment of the oil industry, oil servicing firms rely on technical change, heavy investment in high technology and intellectual capital to sustain performance and attain competitive advantage. Hence, the research on Quality Management Techniques and Performance of Oil Servicing Companies in Rivers State, Nigeria. The population of the study comprised of all the thirty (30) oil servicing companies in Rivers State as at 31 December, 2021 as culled from the Federal Ministry of Petroleum Resources of Nigeria. Correlation Analysis Pearson’s Product Moment Correlation (PPMC) and Factor Analysis was used to analyse the data collected. From the Pearson correlation (PC) Coefficient result displayed in table 4.4, it was discovered that quality audit has a positive statistically significant relationship with customer service delivery of oil servicing companies in Rivers State.