The Security of Mobile Banking in Industrial Revolution 4.0

The phenomenon of globalization has had a significant impact on various sectors of society, such as ideology, politics, economics, socio-culture, defense, and security. This influence is particularly notable in the paradigm shift observed in these areas, with a particular emphasis on the role of a 4.0 society has prompted a profound transition across several industrial sectors, as they integrate digital technology and internet networks. Hence, this study employs a methodology for assessing questionnaire readability that incorporates validity and reliability assessments. The questionnaire consists of 24 items, encompassing nine distinct topics: social influence, reward, effort expentancy, facilitating conditions, security, risk and trust. The respondents were asked to provide their responses using a Likert scale ranging from 1 to 5, where 1 represents severe disagreement and 5 represents strong agreement. The findings of this study consisted of a total of 414 participants, with a significant proportion originating from Greater Jakarta, Java, and North Sumatra. The data will be analyzed with statistical software packages such as SPSS and SMART PLS. The objective of this study is to assess the degree of customer satisfaction in relation to the utilization of the mobile banking application, including service quality, information quality, and system quality. This research has the potential to provide valuable theoretical and technological insights, while also making a significant contribution to the literature in the subject of informatics engineering and information systems. It can serve as a valuable reference for future research endeavors.