Performance Metrics and Strategy for Evaluating Internet Speed Tests in Fixed Broadband Networks

The performance metrics play a crucial role in evaluating a Service Level Agreement (SLA) between Internet Service Providers (ISPs) and their customers. This paper introduces indicators designed for monitoring a network's performance over both short and extended periods. In the short term, the performance indicators encompass ping, jitter, download speed, and upload speed. Meanwhile, for the long term, the suggested indicators include average download percentage, average upload percentage, continued network functionality, and network reliability. These performance indicators can serve as criteria for establishing a new SLA while considering all stakeholders involved.