Analysis of Housing Consumer Protection from the Victim's Perspective (Case Study of Residential "M" Project)

A portrait of residential “M” unclear consumer fate. Which consumers are structurally victimized. Thus, consumers need victim protection and victim support in restoring their rights and obtaining alternative solutions from the state that has an important role in the contribution of the residential “M” project. The methods used in this research are qualitative descriptive methods, in this study also using library studies. The results of this study is Indonesian Consumers Foundation (YLKI) has a role to play in protecting consumers. Which consumer advocates are clearly on the pole who want government intervention to protect consumers. The way through the dissemination of information about regulation of standardization of goods or services to serious threat to offenders. This is because, there is a situation where consumers are often and experience information blindness to make racial decisions in order to consume and use their services, then it is the country that has to provide it. But the state hasn't been able to provide it. So it looks like there's competition in the market mechanism, not only protecting consumers but also protecting producers. Here's a portrait of YLKI's services to residential “M” project consumers who complain about the clarity of their residence, as well as a pre-refund system that has no point. Keywords: Consumer protection, YLKI, victim protection, victim support